Last updated: January 1, 2024
This Refund Policy (“Refund Policy”) governs your relationship with Kinaki (the “Service”) owned and operated by Salanga Inc. (“us”, “we”, or “our”).
Kinaki Refund Policy
At Salanga (the owner of Kinaki), we value transparency and fairness in our billing and refund practices. Below is our refund policy, outlining how refunds are handled under various scenarios:
1. Termination by the Client
- Monthly Billing Cycle: If you terminate your subscription during an active Monthly Billing Cycle, no refund will be issued. The service will remain active until the end of the current billing period.
- Annual or Multi-Year Billing Cycle: For subscriptions on an Annual or Multi-Year Billing Cycle, you are eligible for a refund of the unused portion of your subscription fee. The refund will be calculated from the first day of the month following the date of your termination notice until the subscription’s end date, minus a $150 USD (or its equivalent in the currency of your subscription) service fee.
- The Set-up, Onboarding, Training, and Customization Fee (if applicable) is not refundable, even if unused.
2. Termination by Salanga
- If Salanga suspends or terminates services due to overdue payments or breach of the agreement, refunds will not be provided for the current billing cycle.
3. Suspension of Services
- Salanga reserves the right to suspend services if payment is overdue. If you resolve the overdue payment within 15 days of notice, service will resume. No refund will be issued for periods of suspension caused by late payment.
4. Refund Process
- To request a refund for eligible cases, please contact our support team via [email/contact details]. Refunds will be processed within 30 days of receiving a valid request.
5. General Terms
- Refunds are issued to the original payment method used during the transaction.
- Any disputes regarding fees or refunds must be raised within 15 days of termination notice.
By subscribing to Kinaki, you agree to the terms outlined in this policy. For further details, please refer to our Terms of Service.
This policy ensures clarity and aligns with our commitment to providing excellent service while maintaining equitable financial practices.
